Customer Experience Officer

Customer Experience Officer (part-time) 19.5 hours/weekAbout usThe City of Unley is a vibrant and dynamic local council that provides a range of valued and diverse services to the surrounding community. Based on the city fringe, less than 4 kilometres from the Adelaide CBD, the Council engages with their community across local business initiatives, community events, arts, environmental sustainability, community services and volunteering programs.We are passionate leaders in many fields and believe that what we do makes a positive difference to our community.The roleYou will be part of the customer experience team representing the face of council, striving to deliver first point of contact resolution for all customers. With this focus, it is essential that you will be able to provide solutions to extremely varied queries as a result of a very broad customer base. Working within a small team you will be supported by a fantastic leadership team and will play a fundamental role in driving the customer experience with everyone you engage with - both external customers and internal stakeholders.About youTo succeed in this role:You will be a passionate, customer focused, solutions orientated individual. The ability to work in a fast paced, multi-channel, technology driven environment will be required. This role will suit someone who has worked in a results focused environment preferably within a contact centre and or front counter setting.You will display great communication and active listening skills; have a high degree of empathy; and be comfortable working in an agile, dynamic environment. Customer Advocacy will be your expertise.The extrasThe role offers outstanding conditions of employment and benefits that are designed to attract and retain the best people. As a member of our team you will benefit from:competitive salary and conditionssalary sacrifice contributions to your nominated Superannuation fundgenerous support for your ongoing education and developmentcomplimentary insurance to protect your incomecomprehensive programs designed to improve your health and wellbeing anda great workplace culture to be part of!All enquiries and applications will remain private and confidential and can be directed to Kim Thomson Team Leader Customer Experience on 8372 5111Applications should include a 1 page Cover Letter and Resume expressing the skills, experience and qualities you can bring to this position.Applications close midnight Wednesday 19 Feb 2020This position is being offered as permanent part time (0.51 FTE) with a starting salary at MOA Level 3.1 classification commencing at $69,837 (pro-rata) + 9.5% superannuation. It will also be critical that you hold a Department of Human Services (previously DCSI) Screening or have the ability to obtain one as part of the recruitment process.City of Unley is a diverse and inclusive employer. Please let us know if you require any adjustments to the application process to enable you to apply.  Position Description - Customer Experience Officer 69800 AUD Unley 5061

Customer Experience Officer

Customer Experience Officer (part-time) 

19.5 hours/week

About us

The City of Unley is a vibrant and dynamic local council that provides a range of valued and diverse services to the surrounding community. Based on the city fringe, less than 4 kilometres from the Adelaide CBD, the Council engages with their community across local business initiatives, community events, arts, environmental sustainability, community services and volunteering programs.

We are passionate leaders in many fields and believe that what we do makes a positive difference to our community.

The role

You will be part of the customer experience team representing the face of council, striving to deliver first point of contact resolution for all customers. With this focus, it is essential that you will be able to provide solutions to extremely varied queries as a result of a very broad customer base. Working within a small team you will be supported by a fantastic leadership team and will play a fundamental role in driving the customer experience with everyone you engage with - both external customers and internal stakeholders.

About you

To succeed in this role:

You will be a passionate, customer focused, solutions orientated individual. The ability to work in a fast paced, multi-channel, technology driven environment will be required. This role will suit someone who has worked in a results focused environment preferably within a contact centre and or front counter setting.

You will display great communication and active listening skills; have a high degree of empathy; and be comfortable working in an agile, dynamic environment. Customer Advocacy will be your expertise.

The extras

The role offers outstanding conditions of employment and benefits that are designed to attract and retain the best people. As a member of our team you will benefit from:

  • competitive salary and conditions
  • salary sacrifice contributions to your nominated Superannuation fund
  • generous support for your ongoing education and development
  • complimentary insurance to protect your income
  • comprehensive programs designed to improve your health and wellbeing and
  • a great workplace culture to be part of!

All enquiries and applications will remain private and confidential and can be directed to Kim Thomson Team Leader Customer Experience on 8372 5111

Applications should include a 1 page Cover Letter and Resume expressing the skills, experience and qualities you can bring to this position.

Applications close midnight Wednesday 19 Feb 2020

This position is being offered as permanent part time (0.51 FTE) with a starting salary at MOA Level 3.1 classification commencing at $69,837 (pro-rata) + 9.5% superannuation. It will also be critical that you hold a Department of Human Services (previously DCSI) Screening or have the ability to obtain one as part of the recruitment process.

City of Unley is a diverse and inclusive employer. Please let us know if you require any adjustments to the application process to enable you to apply.