Achieve Together
- Collaborate across teams and departments
- Show concern for the needs of others
- Encourage and support others to take accountability
- Be receptive to others’ ideas
- Show pride in each other and our community
- Take a positive approach
- Speak in support of group decisions
- Build on our strengths
- Take on challenging goals
- Constructively resolve conflict
Be Progressive
- Be open to new ideas and technology
- Bounce ideas off others
- Generate ideas and solutions that reflect innovative thinking and experiment with new approaches
- Question the rationale behind current approaches
- Overcome obstacles to achieve goals
- Think in unique and independent ways
- Challenge ourselves and take risks
Customer First
- Demonstrate a can do attitude
- Respond to customer requests with empathy
- Ask questions to confirm your understanding
- Be open, warm, friendly and tactful
- Effectively communicate and consult with all stakeholders
- Make decisions and keep customers informed
- Seek and respond positively to feedback
- Simplify procedures and make it easy for customers to do business with us
- Take the initiative to solve customers’ problems
- Deliver on what we promise our customers
Demonstrate Integrity
- Resist conformity and maintain personal integrity
- Encourage inclusion and embrace diversity
- Do what you say you will do or advise if not possible
- Maintain appropriate confidentiality
- Treat each other with dignity and respect
- Act honestly
- Accept and share responsibility
- Call behaviour that is inconsistent with our Values
Pursue Excellence
- Take ownership of your personal accountabilities and objectives
- Celebrate individual and team successes
- Know the business and how you contribute to its success
- Pursue a high standard in all that we do
- We grow, learn and improve
- Strive to be recognised as the best
- Embrace change
- Creatively solve problems
