IT Service Desk Officer

1.0 FTE Permanent Full-Time position.Salary classification at MOA 2 commencing at $73,600.97 + 11.5% superannuation.Do you love troubleshooting and learning new things every day? If you love providing exceptional IT Support and can thrive in a dynamic environment, where no two days are the same, we want to hear from you!About usThe City of Unley is a vibrant and dynamic local council that provides a range of valued and diverse services to the surrounding community. Based on the city fringe, less than 4 kilometres from the Adelaide CBD, the Council engages with their community across local business initiatives, community events, arts, environmental sustainability, community services and volunteering programs. We are passionate leaders in many fields and believe that what we do makes a positive difference to our community. We are committed to creating a dynamic City that embraces new ideas, prioritises sustainability, and enhances quality of life. With the newly endorsed Community Plan responding to climate change, we will support a growing population and enhance the wellbeing and prosperity of our community.About the roleWe are looking for a tech savvy, problem solver to join our Business Systems & Solutions team. As the first point of contact for all IT-related queries and incidents, you will play a crucial role in providing technical support and ensuring a seamless user experience. This position offers an exciting opportunity to work in a dynamic environment, supporting a range of IT systems and applications.About the teamAs part of the Business Systems and Solutions team, you will be joining a motivated, supportive, and dynamic team that are keen to learn and grow. Our team provides IT services to the entire council, including multiple community facility sites. We are dedicated to fostering a collaborative environment where innovation and excellence thrive.About youTo succeed in this role, you will have:A strong understanding of hardware, software, and network-related issues. Ability to troubleshoot and resolve technical problems efficiently.Exceptional communication skills with a focus on delivering high-quality, customer-focused support. Keeping our customers informed is important to us. We are looking for someone who can manage expectations and provide clear updates on issue status.Proficiency in incident and request management, including logging, tracking, and prioritizing workload to meet service levels. Attention to detail in maintaining IT asset inventory and documentation.Proactive in identifying opportunities to enhance IT service delivery and user experience. Willingness to participate in team meetings and contribute to process improvements.The ideal candidate has a customer-first attitude, thrives on improvement and innovation, and excels in a small, supportive team where no two days are the same.The Unley Employee ExperienceWe recognise, the need to create an employee that enables the organisation’s talent to thrive and provide innovative and outstanding services to our community.  We provide a flexible, supportive, and inclusive environment that encourages professional development.  Some of our outstanding conditions of employment and benefits are designed to attract and retain the best people. As a member of our team, you will benefit from:supportive, flexible work environment with work / life balance competitive salary and conditionsongoing support for your development and further educationcomplimentary access to Journey Insurance and Income Protection Fundholistic health and wellbeing programsMore informationAll enquiries and applications will remain private and confidential. Position specific enquires can be directed to Jayden Lee at jlee@unley.sa.gov.au.Applications should include a Cover Letter and Resume expressing the skills, experience, and qualities you can bring to this position. Applications close COB Friday 23 May 2025.We will be reviewing applications throughout the advertising period, and we may close this advertisement before the specified date.Pre-employment requirements: The position is subject to satisfactorily meeting the following employment requirements:General Employment Probity CheckPre-employment medical including Drug and Alcohol screeningEveryone Belongs at UnleyAs part of our commitment to creating a diverse and inclusive workplace, this role is open to candidates seeking workplace flexibility. We invite candidates of all ages and culturally diverse backgrounds including people living with a disability and First Nations People to apply.We are committed to making reasonable adjustments to provide a positive, barrier free recruitment process and a supportive workplace. Please refer to the Manager’s contact details above for any support you need along the way.#S-DNIPosition Description AUD Unley 5061

IT Service Desk Officer

  • 1.0 FTE Permanent Full-Time position.
  • Salary classification at MOA 2 commencing at $73,600.97 + 11.5% superannuation.
  • Do you love troubleshooting and learning new things every day? If you love providing exceptional IT Support and can thrive in a dynamic environment, where no two days are the same, we want to hear from you!

About us

The City of Unley is a vibrant and dynamic local council that provides a range of valued and diverse services to the surrounding community. Based on the city fringe, less than 4 kilometres from the Adelaide CBD, the Council engages with their community across local business initiatives, community events, arts, environmental sustainability, community services and volunteering programs.

We are passionate leaders in many fields and believe that what we do makes a positive difference to our community.

We are committed to creating a dynamic City that embraces new ideas, prioritises sustainability, and enhances quality of life. With the newly endorsed Community Plan responding to climate change, we will support a growing population and enhance the wellbeing and prosperity of our community.

About the role

We are looking for a tech savvy, problem solver to join our Business Systems & Solutions team. As the first point of contact for all IT-related queries and incidents, you will play a crucial role in providing technical support and ensuring a seamless user experience. This position offers an exciting opportunity to work in a dynamic environment, supporting a range of IT systems and applications.

About the team

As part of the Business Systems and Solutions team, you will be joining a motivated, supportive, and dynamic team that are keen to learn and grow. Our team provides IT services to the entire council, including multiple community facility sites. We are dedicated to fostering a collaborative environment where innovation and excellence thrive.

About you

To succeed in this role, you will have:

  • A strong understanding of hardware, software, and network-related issues. Ability to troubleshoot and resolve technical problems efficiently.
  • Exceptional communication skills with a focus on delivering high-quality, customer-focused support. Keeping our customers informed is important to us. We are looking for someone who can manage expectations and provide clear updates on issue status.
  • Proficiency in incident and request management, including logging, tracking, and prioritizing workload to meet service levels. Attention to detail in maintaining IT asset inventory and documentation.
  • Proactive in identifying opportunities to enhance IT service delivery and user experience. Willingness to participate in team meetings and contribute to process improvements.

The ideal candidate has a customer-first attitude, thrives on improvement and innovation, and excels in a small, supportive team where no two days are the same.

The Unley Employee Experience

We recognise, the need to create an employee that enables the organisation’s talent to thrive and provide innovative and outstanding services to our community.  We provide a flexible, supportive, and inclusive environment that encourages professional development.  Some of our outstanding conditions of employment and benefits are designed to attract and retain the best people. As a member of our team, you will benefit from:

  • supportive, flexible work environment with work / life balance
  • competitive salary and conditions
  • ongoing support for your development and further education
  • complimentary access to Journey Insurance and Income Protection Fund
  • holistic health and wellbeing programs

More information

All enquiries and applications will remain private and confidential. Position specific enquires can be directed to Jayden Lee at jlee@unley.sa.gov.au.

Applications should include a Cover Letter and Resume expressing the skills, experience, and qualities you can bring to this position.

Applications close COB Friday 23 May 2025.

We will be reviewing applications throughout the advertising period, and we may close this advertisement before the specified date.

Pre-employment requirements:

The position is subject to satisfactorily meeting the following employment requirements:

  • General Employment Probity Check
  • Pre-employment medical including Drug and Alcohol screening

Everyone Belongs at Unley

As part of our commitment to creating a diverse and inclusive workplace, this role is open to candidates seeking workplace flexibility. We invite candidates of all ages and culturally diverse backgrounds including people living with a disability and First Nations People to apply.

We are committed to making reasonable adjustments to provide a positive, barrier free recruitment process and a supportive workplace. Please refer to the Manager’s contact details above for any support you need along the way.

#S-DNI

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